Get help and support

Contact Interact Support

Raise a ticket through the Interact Support portal. Some features — for example, enabling a marketplace tab on the search page — can only be switched on by Interact Support, so a ticket is the fastest route for those requests.

What to include

To help us resolve your request on the first reply, include:

• Your intranet URL (for example, https://{{intranet_url}}).
• The page or feature involved, and a link to it where possible.
• What you expected to happen, and what happened instead.
• Steps to reproduce the issue.
• Any error messages, screenshots, or relevant log entries.
• The date and time the issue occurred, including your timezone.

Tip: For issues with a profile source, custom connector, or webhook, include the source or connector name and the approximate time of the failed run so we can locate the matching log entry.

A note on customisations

Code samples in the Customise & extend section are examples, not officially supported by Interact Technical Support. Review and test them with your development team before using them on a live intranet.

Related

• Authentication overview
• Glossary