About Interact
Overview
Interact is an employee experience platform built around an intranet. It brings internal communications, the tools people use day to day, and the knowledge they need into one place, so employees can find information and reach each other without moving between systems.
The platform is designed for organisations whose workforce is spread across offices, frontline sites and locations without desks, and often across several countries. These documentation pages cover the parts of the platform that administrators configure and developers build on.
What the platform includes
| Area | What it does |
|---|---|
| Intranet and content | Pages, sections and content delivered according to a person's role, location and permissions. |
| Frontline app | Mobile access for shift-based and deskless employees. |
| AI features | Translation, search and content governance built into the platform. |
| Internal communications | Email newsletters, mandatory reads and digital signage for physical locations. |
| Recognition | Rewards and badges for recognising colleagues. |
| Feedback | Pulse surveys and idea management. |
Not every area has a developer-facing API or configuration surface. Where one exists, it is documented in the relevant section of these docs — see Get started with Interact for a tour.
Security and compliance
Interact holds ISO/IEC 27001:2022 and SOC 2 Type 2, along with Cyber Essentials Plus and CSA STAR, and supports GDPR, CCPA and the EU-US Data Privacy Framework.
The Interact Trust Centre is the authoritative source for all of this. The summary is open to view; audit reports, policies, penetration test summaries and completed CAIQ and SIG Lite questionnaires are released on request, so register there if a security review needs them.
Configuration you control as an administrator — authentication, transport security and HTTP headers among them — is documented under Platform & security.
Find out more
The main Interact website covers the product and the company in more detail:
- interactsoftware.com — the main website
- About Interact and Our story — the company
- Company intranet — the core product
- Frontline employee app and AI employee experience
- Customers — how organisations use the platform
- Partners and Careers
- Trust Centre — certifications, policies and audit reports
- Contact Interact and Book a demo
Note: These developer docs cover configuration and integration. For questions about pricing, licences or your contract, contact your Interact account manager rather than Technical Support.
Next steps
- Get started with Interact — orientation for administrators and developers
- Glossary — the terms used throughout these docs