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Connector logging

View synchronisation logs and configure the logging level for native connectors.

Overview

With native connectors, you can view the logs from the most recent (or currently running) synchronisation session.

Viewing logs

Native connector log viewer

The log viewer presents a live stream of log messages for troubleshooting native connectors. The logs include detailed information about:

  • Users' external identities being added, updated, and deleted
  • Documents being added, updated, and deleted
  • Contextual information specific to the type of connector

Note: If no logs have been recorded for the most recent or current synchronisation session, you are presented with logs from the latest session where logs were recorded.

Logging level

You can customise the logging level for each connector within the connector config JSON.

Logging level in the connector config

By default, the log level is set to Information. The following log levels are available:

Level Records
Error Error messages
Warning Error and Warning messages
Information Error, Warning, and Information messages
Debug Error, Warning, Information, and Debug messages
Verbose Error, Warning, Information, Debug, and Verbose messages

Important: The Debug and Verbose levels require Interact to enable logs at that level. Contact Technical Support for assistance. If Interact has not enabled them, the level reverts to Information.

Section: Workplace Search