ServiceNow Widget

NOTE - You will need to create a ServiceNow client endpoint for this widget to function, how to can be found here

On successful creation of the ServiceNow client endpoint within your ServiceNow instance and support request to register your client endpoint, the ServiceNow widget within Interact Software should allow you to log in. You will see the following view.

The ServiceNow widget allows a user to view their Requests, Incidents, Problems and Change Requests within the My Tickets tab.

A user can also search for Knowledge articles. Article links are returned, along with a description and timestamps.

Users may also browse the Service Catalog, either by categories or by searching for an item. Here a user can order an item, which creates a new request for the user.

Users can also click on the item image to see more details about the item.

Users can also raise new incidents, in the New Incident tab.

All of these tabs are individually selectable when configuring the ServiceNow widget within Interact Software. Thus allow control over which parts of the widget is needed, i.e. if you only wish your users to see the Knowledge Articles tab.