ServiceNow Widgets

NOTE - You will need to create a ServiceNow client endpoint for this widget to function. You can find details of how to do this here.

Once you've successfully created the ServiceNow client endpoint in your ServiceNow instance and submitted a support request to register it, you'll be able to log in through the ServiceNow widgets in Interact Software. You'll then see the following view:

The ServiceNow Incidents widget allows a user to raise new tickets, and to view their existing tickets.

If the user belongs to any ServiceNow groups, they can view both their team's queue tickets and also tickets assigned directly to them.

In addition to Incidents, ServiceNow integration also allows users to view Requests, Problems and Change Requests.

All tickets support a pop-up view that displays additional details, allowing users to access more information at a glance, without leaving the intranet.

Users can also search for Knowledge articles. Search results display article links along with descriptions and timestamps.

Users can also browse the Service Catalog by category or by searching for specific items. Ordering an item creates a new request.

Users can also click on the item image to find out more detail.

All of these widgets are available individually when adding a new widget within Interact Software. This allows you to control which parts of the integration are displayed - for example, if you only want users to see the Knowledge Articles widget.