ServiceNow March 2021 Update

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You must update your ServiceNow settings by 24th March 2021

An update to the Marketplace framework will be released on 24th March. Redirect URIs must be updated before this date to ensure the ongoing service of your ServiceNow widget. Please follow the instructions below.

With the update to Marketplace that is set to be released in March 2021, existing users will need to update the Redirect URLs associated with your ServiceNow application to ensure the consistent functioning of this integration.

These changes can be made in advance of the Marketplace update, and we advise that these changes are made as soon as possible to avoid any disruption to your ServiceNow integration.

Step-by-step guidance for updating your ServiceNow application:

  1. Navigate to System OAuth > Application Registry.
  1. From this page, select your Marketplace application.
  1. Click the padlock icon next to the Redirect URL box
  1. In the text box that appears, enter the following URL: https://{YourIntranetDomain}/marketplace/servicenow/account/sign-in/oauth2
    and click SAVE. It is possible to add this URL to existing URLs, as long as both URLs are separated by a comma.
  1. Once the new Redirect URI has been added, any ServiceNow Marketplace apps on your intranet will automatically update when the March 2021 Marketplace update is released – leading to zero downtime for your organization.